Frequently Asked Questions
Learn how Eventry works for ticket buyers, event attendees, organisers, and venue gate turnstile staff.
confirmation_number How do I receive and present my ticket at the venue?
Immediately after completing checkout or registration, your order confirmation is generated and an official pass confirmation email is dispatched to your registered address with your cryptographic turnstile QR code attached. You can also view and present your pass directly on your phone from your Pass Vault inside your Eventry account.
signal_wifi_off Can I present my ticket if the venue has poor or no internet reception?
Yes! Your ticket confirmation email contains your high-resolution QR pass as both an inline image and an attachment. You can save it to your phone's photo library, screenshot it, or download the pass. Eventry's turnstile scanners verify the cryptographic HMAC signature offline without requiring client internet connectivity.
account_balance_wallet How does the 84% - 16% Escrow split work for event creators?
Eventry acts as an escrow custodian: 84% of net ticket revenue is held safely in custody for the verified organiser until the event successfully concludes. The 16% platform commission yield covers payment gateway fees, cryptographic security infrastructure, offline turnstiles, and buyer fraud protection.
lock What are Private VIP Events & Passcodes?
Organisers can create private, invitation-only events. Access to private events is locked behind exclusive VIP invite links or cryptographic secret passcodes. When an attendee enters a valid passcode or clicks an invitation link, their access is unlocked and complimentary or exclusive ticket tiers become claimable.
currency_exchange What is the refund policy if an event is cancelled?
Because organiser funds are safely held in escrow, if an event is cancelled or suspended by platform regulators, 100% of ticket amounts are automatically refunded back to attendees' original payment methods through Paystack.
qr_code_scanner How do event organisers scan passes at the door?
Organisers can authorize gate facilitators from the Creator Studio. Facilitators simply open the mobile-optimized Turnstile QR Scanner in their phone browser to instantly scan and admit attendees. No special hardware is required.